Frequently Asked Questions

 FEES

(Delivery Fees are covered in the next section)

  • Orders placed within 3 days of fulfillment are considered Priority Orders and are subject to the following additional charges:

    • $30.00 for Date Night and Girls Night Charcuterie Boards

    • $50.00 for Party Charcuterie Boards

    These charges are added to the total order cost and are non-refundable.

  • Failure to make the final payment by the specified due date will incur a late fee of $25.00 per day, capped at a maximum of $200.00 after 7 days. Beyond this period future orders will not be considered or accepted until the outstanding balance is settled. Halifax Charcuterie reserves the right to pursue unpaid balances through appropriate legal or collection channels.

  • For same-day orders or those placed fewer than 24 hours before fulfillment.

    • $60.00 for Date Night and Girls Night Charcuterie Boards

    • $100.00 for Party Charcuterie Boards

    These charges are added to the total order cost and are non-refundable.

  • This is for modifications to orders after confirmation (e.g., changing charcuterie board size, delivery times).

    • 25% of the order value

    Example: Change delivery time from AM to PM or vice versa, changing the date.

Will there be charcuterie or wine events?

We are actively pursuing certifications and licensing to deliver safe, elevated, and premium experiences to our clients. Our initial focus will be on charcuterie and wine tastings, with plans for live classes to follow.

 FULFILLMENT

Pickups and Deliveries are only available on Saturdays, EXCLUDING the last Saturday of each month.

Pickup times available are as follows: Between 12-3pm. During checkout you must select a specific time that will be listed there.
Delivery times available are as follows: Between 6-9pm. During checkout you must select a specific time that will be listed there.

  • Saturdays EXCLUDING the last Saturday of each month.

    Pickup times available are as follows: Between 12-3pm. During checkout you must select a specific time that will be listed there.

  • Currently Orders are available for pickup on Saturdays only. Should your order require a weekday fulfillment an additional $15 surcharge will be applied to your order-if it can be accommodated.

  • Saturdays EXCLUDING the last Saturday of each month.

    Delivery times available are as follows: Between 6-9pm. During checkout you must select a specific time that will be listed there.

  • Currently Orders are available for delivery on Saturdays only. Should your order require a weekday fulfillment an additional surcharge will be applied to your order-if it can be accommodated.

    • $25 during peak traffic hours (7-9am, 4-6pm)

    • $20 outside of peak traffic hours

  • A $15 delivery fee will apply to the following locations:

    • Beechville

    • Beaver Bank (excluding Middle & Upper)

    • Cherry Brook

    • Cole Harbour

    • Cow Bay

    • East Preston

    • Eastern Passage

    • Fall River

    • Hammonds Plains

    • Herring Cove

    • Lake Echo

    • Lake Loon

    • Lake Major

    • Lakeside

    • Lawrencetown (including East & West)

    • Lower Sackville

    • North Preston

    • Sackville (Middle)

    • Tantallon

    • Timberlea

    • Westphal

    A $20 delivery fee will apply to the following locations:

    • Hatchet Lake

    • Harrietsfield

    • Musquodoboit Harbour (excluding Middle, Upper & Valley)

    • Porters Lake (including Middle & West)

    • Shubenacadie Lake

    If you do not see your location above delivery can still be arranged, however the price will reflect travel time and distance.

WHY IS THERE A GRATUITY ON MY QUOTE?

All orders consisting of two or more charcuterie boards of any size are subject to a 15% gratuity charge. This charge reflects the additional labour and care required to prepare larger orders to the highest quality standards.

Do you offer grazing tables?

Yes, we offer Grazing Tables, which are ideal for large gatherings and events. Pricing depends on guest count, table size, and customization requirements. For general pricing, please refer to our Order Page and submit an Inquiry Form.

*A minimum of 3 months notice required

DEPOSIT POLICY

For orders paid via Interac e-transfer, a 50% deposit is required to confirm and secure your order. This option is available for clients who may prefer a split-payment structure.

is there a return OR CANCELATION policy?

Yes, we have a Return and Cancellation Policy. Please review it by clicking the “Return Policy” link located at the bottom of any page on our website.